Cold Calling - Don't Buy it!
What is Cold Calling?
Cold Calling is when a person or business knock on the door
when you are not expecting a visit. Cold Callers usually
offer work such as carrying out roof repairs, doing
general building work or even something as simple as tidying
Why is it a problem?
Although most Cold Callers are genuinely trying to ply for
trade, there are a small few who operate without any regard for
consumer rights of fair trading law, doing little or poor quality
work for too big a cash price.
Sometimes these offers are merely distraction tactics - a caller
may then ask to use the toilet or the phone to gain access to the
property while an accomplice keeps the householder busy - this is
known as distraction burglary.
Bogus cold callers use a number of tricks to gain entry into
your home to steal money & valuables:
- asking to use the toilet or telephone
- claiming to have lost a ball in your garden
- offering to do work on the house or garden
- claiming to be from a charity, energy company, the waterboard,
the police, or the council
What are we doing?
Merseyside Police promote the use of SmartWater -
property-marking liquid containing a unique code that can be seen
under ultraviolet light.
We are encouraging use of the council's Trader Register -
which lists reputable traders across the borough. To see the full
list go to www.sthelens.gov.uk/traderregister.
What can you do?
Suspicious about a caller? Follow these simple steps top
- Use your spy hole or chain
- Don't open the door to anyone you don't know
- If the caller is selling goods, say NO
- If the caller claims to be an official, such as a Council
Officer, ask for their identification.
- All Council Officers are required to carry their
identification, and will happily wait while you check their
credentials. You can also ask them to wait outside, while you
contact the Council to confirm they are who they say they are on
- Never give out your personal information or share any form of
identification, unless you are sure the caller is genuine.
- Set up a unique password with your utility company so you can
use it to confirm that the caller is legitimate