What is the ASB Case Review?

The Anti-social Behaviour, Crime and Policing Act 2014 aims to give victims and communities a say in the way that complaints of anti social behaviour (ASB) are dealt with.

This includes the ASB Case Review, formerly known as the community trigger, which gives victims of persistent ASB that has been reported to any of the main responsible agencies (such as the council, police, housing provider) the right to request a multi-agency case review where a local threshold is met.

The Council's Community Safety Team is the lead agency on ASB Case Reviews in St Helens borough.

When an ASB Case Review is requested, agencies must decide whether the below threshold has been met and communicate this to the victim. 

The ASB Case Review Threshold in St Helens

You can request an ASB Case Review if one or more following three circumstances apply: 

• You have reported ASB on three occasions in the last six months and you consider that no action has been taken.
• Five individuals have made reports about the same problem in the past six months and no action has been taken.
• You have reported one hate incident in the last three months and no action has been taken.*

* Note: the ASB or one incident of hate must have been reported to an agency (e.g. St.Helens Borough Council, Merseyside Police or Registered Local Housing Provider) within one month of the alleged behaviour taking place.

How to request an ASB Case Review

Request an ASB Case Review by contacting us via the below contact details.

Email:  [email protected]
Phone: 01744 676789

What can I expect?

Once you have submitted an ASB Case Review request, we will acknowledge receipt as soon as possible, within 10 working days. 

The Community Safety team will then conduct an initial review of the information that you have provided along with details held by partner agencies against the ASB Case Review threshold to determine whether it has been met.  On conclusion of the review you will be informed of the outcome of this action within 10 working days.

If your case meets with the ASB Case Review threshold, partner agencies will then look at your case and discuss what action has and may be taken to resolve the issue.  We will contact you within a further 10 working days to let you know the outcome and of any further action that may be necessary.

The partnership is required to publish annually the number of ASB Case Review requests it receives. 

The chart below shows the number of requests submitted to the St. Helens CSP to date.


St Helens

Number of applications for ASB Case Reviews received    

Number of ASB Case Reviews where threshold was not met   

Number of ASB Case Reviews    Number of ASB Case Reviews resulting in recommendations being made   


                    2                      1               1                            0


                    0                       0               0                            0


                    0                       0               0                            0


   0       0       0   0


   0       0       0   0



      1       0   0



      0       0   0